We'd love to hear your suggestions! Did you notice something on the website or while you were ordering that we could improve? Please let us know via our contact form at the bottom of our customer service page. Thanks to your feedback, we can improve our service even further in the future.
We want to offer you the best possible service. However, you still might not be happy with how things went. We'd like to solve that together.
Do you have a complaint? Send it to us via our contact form at the bottom of our customer service page. Every complaint is taken very seriously. When we receive your message, we will investigate the complaint and you will receive a substantive response within 14 days.
Did you submit your complaint, but are you not satisfied with the solution? In that case, send a description of your complaint to our inside sales manager in writing. Send a letter to the address below, quoting ‘complaint’.
attn. Manager Binnendienst
9700 VC Groningen
If we really can't find a solution together, you can involve the independent European ODR Platform.